آکراتل - شرکت آوید ارتباط کارا

Below is how the standard navigation panel looks on the Cisco IP Phone 7911:

Logging in to the phone

You can log in to any IP phone across campus. Please note that when you log into a phone, if you are logged into another phone you are logged out instantly.

N.B. If another user is logged in you need to log them out first.

Press the Menu button

Next press 4 (for Services)

Now you can use your UserID and PIN to log in. Please note you will need to use the Arrow keys ( ) to navigate up and down between the two

Answering another phone that is ringing

You can only answer phones that are in your group.

Lift the handset and then press the more button

Then press the PickUp button

Putting a call on hold

Press the Hold button (this is the button with the hexagonal symbol on it). You will know the call is on hold because the button will flash red

To return to the call, press the Hold button again

Transferring a call

During a call, press the Transfer button, the original call is automatically put on hold

Dial the number to which you want to transfer the call

When you hear ringing, press Transfer again (blind transfer), or when the Party answers, announce the call and then press Transfer(screened transfer)

You may want to blind transfer a call when the caller has dialled the wrong number. You may want to screen transfer if there is a background to the call, such as you have helped somebody to the best of your ability; let the recipient know what you have done.

If the party refuses the call, or they are busy, press the End Call button, then the Hold button to return to original call

Forwarding a call

You may wish to use call forwarding when you are busy, or out of the office.

Press the more button

Then press the CFwdAll button

Enter the number to which you want to forward all your calls (to forward to voicemail press the Msgs button)
To cancel forwarding, press the CFwdAll button once more

Checking missed calls

Your IP phone will inform you if you have any missed calls.

To check these, first press the Menu button

Then press 2 (for Directories)

Then press 1 (for Missed Calls)

A list of calls is displayed. Simply navigate through the calls using the Arrow keys ( ) , and if you need to return a call, press the Dial button